Support

Implementation

Data Management & Digitalization

Training

Support

To know more, write to us at: contact@laminaar.com.sg specifying your area of interest

Support

The ARMS® Technical Support Services Organization is built on ITSM principles spelt by ISO IEC 20000 standards. Our support services under AMC or Technical Warranty or during the period of a POC or Trial, be it for resolving bugs or providing and upgrade or uploading a patch or conducting routine maintenance, are offered under the following categories:

  • Onsite/ Deskside support
  • Remote support via our dedicated Portals
  • Telephonic (Voice) / Chat / Email through 24×7 Helpdesks

Onsite: Where applicable, ARMS® PM(s) are available onsite during business hours. Off work, PMs can be reached telephonically, to respond as per SLA limits, supported by the remote support teams in Bangalore & Mumbai, India

Via Portal: All ARMS® clients have 24×7 access to Laminaar Tech Support Portal where issues, bugs and complaints can be logged. In addition to that:

24×7 Help Desk: All ARMS® clients can also avail one-step escalation to product experts for prompt resolution of problems. This expert will respond within 2 hours of logging the call.

Remote: From Bengaluru, India, specialist help is available remotely during business hours. On off business days or hours, emergency contact numbers are available for obtaining specialist help.

Management of Hosted Service: In our hosted service centre, server infrastructure is monitored 24×7 and our engineers are positioned to reach the Data Centre to resolve hardware problems within 60 minutes on business days and two to three hours on off business days.